Three Saturdays in a row we went furniture shopping.
The first we found a whole lot of what we don’t like.
The second, we found what we do like.
The third, we pulled the trigger and plunked down a large sum of money.
Ouch.
We’ve been intending to get a new TV stand for the living room since we moved into our house, but it wasn’t a priority because the one we had was holding up well enough. It was just a cheap, laminate & particle board number that Bob had since he was a kid. It was one stiff breeze from collapsing completely, but as long as we didn’t touch it too much…it was okay.
We’ve been planning on going furniture shopping for…awhile now. We’ve had the money saved to make a big purchase, but…we’re lazy and we hate going places and we don’t like dealing with people…so…yeah. But we finally bit the bullet and went shopping, found things we liked made out of wood and not MDF, and placed our order. Two pieces were in stock and the rest had to be special ordered 8 weeks out. We decided to have the in-stock stuff delivered now and wait for the rest.
We scheduled delivery for yesterday—Saturday—and Friday night disassembled the living room to accommodate our new stuff. We were told they would call the day before and give us a 90-minute window for when they would show up to deliver, but Friday came and went with no phone call. They also have the ability to track your delivery window on their website, but the system couldn’t find our order.
Saturday morning, Bob called the customer service line to ask WTF was going on, and they told him that EVERYTHING was scheduled for DECEMBER and if it was supposed to be different, to call the specific store directly.
S’cuse me?
So he called the store.
And nobody answered the phone.
At all.
All day.
He left a voicemail and nobody called back.
Saturday came and went with no delivery and no response from the store.
Sunday Bob called again and finally got someone to answer the damn phone. They reported that although we PAID EXTRA to have our order split into two separate deliveries, they scheduled everything for when the special order pieces come in—in roughly 8 weeks.
Somebody screwed up and it wasn’t us.
So now the in-stock pieces are scheduled for delivery on Thursday and they’re supposed to call on Wednesday to give us our delivery window.
In the meantime…
Because we were led to believe we’d be getting our new TV console on Saturday, we trashed our dilapidated old stand on Friday night. As in took it apart. It is in several pieces in the dumpster in our garage. There was no salvaging it. So we scavenged the house for a temporary fix and stuck this little table in place of a stable piece of furniture so we can actually use the TV while we wait for shit to get fixed.
And now we wait until Thursday to see if they get it right this time. And then another month at least until we find out if they screwed up anything else with our order.
We’re not holding our breath on the whole no more problems thing.
It’s not the end of the world, but when you fork over a whole lot of cash, is it too much to ask to get what you paid for? Without attitude from the the people who screwed it up in the first place.
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Finish What We Started Ingram Hill |